Client Policies

Cancellation & No-Show Policy

At Michelle Nail Spa & Beauty Services, we value our clients’ time—and our technicians’ time as well. To ensure fairness and efficiency, we kindly ask all clients to respect the following cancellation policies:

Last-Minute Cancellation (Less than 24 hours notice)

A fee of 50% of the service cost will be charged for any cancellations made less than 24 hours before your scheduled appointment.

No-Shows

100% of the service fee will be charged for missed appointments without notice.

Holiday Season Policy

Please note that last-minute cancellations during holidays (Thanksgiving, Christmas, New Year, etc.) are extremely difficult to rebook on short notice. These late cancellations result in lost time and income for our hardworking technicians. We kindly ask for 48-hour notice during these peak times.

Deposit Policy (Optional to add)

A non-refundable deposit may be required to secure appointments during holiday weeks.

Thank you for your understanding and support!
Your cooperation helps us provide the best service to all of our clients year-round.

General Salon Policy

Welcome to Michelle Nail Spa & Beauty Services! To ensure a relaxing and professional experience for all, please take a moment to review our policies:

1. Appointments & Punctuality

  • Please arrive 5–10 minutes early for your appointment.
  • If you are more than 10 minutes late, we may need to reschedule or shorten your service.
  • No-shows or last-minute cancellations (within 24 hours) will result in a fee of 50% of the service price.

2. Cancellations & Rescheduling

  • We kindly ask for at least 48 hours notice to cancel or reschedule your appointment.
  • Repeated last-minute cancellations may require prepayment for future bookings.

3. Children Policy

We welcome families and understand that children may accompany clients during their appointments. However, for the safety of your child and the comfort of all clients and staff, we kindly ask that you supervise your child at all times.

If a child is left unattended and causes excessive noise, disruption, or damage (including spills, food messes, product handling, etc.), a clean-up fee starting at $25 will be added to your service total.

4. Payments

  • We accept cash, debit, credit cards (VISA, Mastercard, American Express), and Apple pay. Venmo/Zelle (tip only).
  • Tips are appreciated and can be given in cash or electronically.

5. Refund Policy

  • We do not offer refunds on services already performed.
  • If you are unhappy with your service, please let us know within 48 hours so we can offer a fix.
  • Note: If you have any concerns or complaints about your nail service, please contact the salon manager directly. Do not address the issue with the technician. This ensures that your concern is handled professionally and fairly.

6. Nail Fixes

  • We offer free nail fixes within 7 days of your service date.
  • Customers must call the salon within the 7-day period to report any issue and book a fix appointment.
  • Requests made after 7 days will have a repair fee.

7. Sanitation & Health

  • We follow strict hygiene protocols for your safety.
  • If you have fungal infections, open wounds, or contagious conditions, please inform us before booking. We may need to decline service for health reasons.
  • If you insist on receiving a service despite having visible nail issues, such as fungus or poor nail health, you are required to sign a nail service waiver provided by the salon manager.

8. Client’s Hands or Feet Condition

At our salon, we strive to provide beautiful, healthy results for every client. However, if your hands or feet are in poor condition — including thick cuticles, excessive dead skin, or severe dryness/cracking — please understand the following:

  • Multiple sessions may be required to fully restore and improve the appearance of your nails and skin.
  • You should not expect perfection after just one appointment. Visible improvement is possible in one visit, but complete transformation takes time and consistency.
  • We recommend follow-up sessions based on your condition.
  • Proper home care (moisturizing, cuticle oil, avoiding harsh chemicals) is also essential for long-term improvement.

9. Medical Concerns & Client Responsibility

If you experience any issues after your nail service that involves a medical concern (such as infection, allergic reaction, or other health-related symptoms), you must provide written documentation from a licensed medical professional if you are seeking resolution, compensation, or further action from the salon.

This policy is in place to:

  • Ensure any medical-related concerns are accurately evaluated
  • Maintain fairness and professionalism in resolving client concerns
  • Protect both the client and the salon from misunderstandings

Without a valid doctor’s note, medical-related claims will not be reviewed or considered for compensation.

10. Behavior Policy

  • We reserve the right to refuse service to anyone displaying rude, inappropriate, or disruptive behavior.
  • Please keep conversations at a respectful volume.

11. Service Guarantee

We aim to deliver the best experience. If you are not satisfied, please let the onsite salon manager know before you leave the salon or contact the salon manager within 48 hours.

12. Photo & Social Media Consent Policy

We love showcasing our work and often share pictures of clients’ nails or hands on our social media platforms. If you do not wish to have your photos or hands featured, please kindly inform the manager before your service begins. We respect your privacy and will fully honor your request.

13. PERSONAL BELONGINGS & CELL PHONE POLICY

We are not responsible for any lost or damaged personal items, including cell phones. Please always keep your belongings safe and within your reach.

Cell Phones: To maintain a relaxing environment for all guests, we kindly ask that you:

  • Set your phone to vibrate or silent mode.
  • Use a low and respectful tone if you must take a call.
  • Hands-free devices are strongly encouraged to avoid transferring dirt or oils from your face and hair to your nails during service.
  • Please refrain from extended conversations or speakerphone use, which can disrupt the experience of others.

14. Holiday Hours & Availability

  • New Year's Eve - Closes at 5pm
  • New Year Day - Closed
  • Easter Day - Closed
  • Memorial Day - Closed
  • Independence Day - Closed
  • Labor Day - Closed
  • Thanksgiving Eve - Closes at 5pm
  • Thanksgiving Day - Closed
  • Christmas Eve - Closed at 5pm
  • Christmas Day - Closed